We deliver on time, EVERY TIME!
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   We Bring the Fun To You!

FAQ's

Where can the unit be set up?
    
The best place is a level grassy area.  All KidzPlay moonwalk rental inflatables must be anchored down.  If you need to set up on concrete or asphalt please let us know prior to the event.  Make sure there are no underground irrigation pipes and/or buried telephone lines close to the perimeter of the bounce site.  Some stakes are 40" long!  Please make sure the area is free of any waste/debris.

Do I need a power source?
    
All of the inflatable fun units require blowers, each blower requires its own dedicated circuit.  Some of our larger units can require up to three blowers.  The standard household outlet (110) will be fine for each blower.  KidzPlay supplies an extension cord up to 100 feet for each blower.  Please keep that in mind when thinking of placement of the inflatable unit.  KidzPlay does have generators available for rent, see pricing for details.  Water slides will need to be able to connect to your garden hose.

How much Space is required for set up?
      
This all depends on the unit you are renting.  Our moonwalk inflatables range from 13' to 39' in length, so ask about the space  required for the unit you are requesting.  You can also find the size details on the inflatable on the products page.

Do you require a contract or waiver to be signed?
    
Yes and Yes!  The inflatable unit will not be set up unless the  contract/liability waiver is signed.  We will also give you complete safety instructions for operation at the time of set up.

What are the travel/set up fees? 
      Travel set up fees only apply to sites outside the 15 mile radius of our location.  Contact us for 
 these fees.


  Are you insured?

         
Absolutely!  We are fully insured and licensed.  ALWAYS ENSURE THE COMPANY YOU ARE USING IS FULLY INSURED.

  Is there a deposit required?  What is your payment policy?
          
A 50% deposit may be required at the time of booking the event with KidzPlay.  Payment can be made in the form of cash, check, Visa, Mastercard or Discover.  The remaining portion of payment is due at set up.  The deposit may be refundable (with restrictions), see the cancellation policy question for details.  There is a $35.00 ( + any appliciable bank charges to kidzplay) charge for returned checks.

Credit Card Payments,  is there a charge?

     For charges over $600.00 there is a 3% processing fee that will be added to the invoice.
 

What is the cancellation policy?
          
You may cancel at any time up to 14 days prior to the event and have no charges made to the 
credit card that was used to hold your unit.   Failure to provide 14 days notice will result in the
credit card used for holding the unit to be charged 50% of the rental fee.  Failure to provide seven
days notice of cancellation will result in a charge of 100% of the rental fee.   

What if it is rainy or windy?
          
Kidzplay & Party Rentals, LLC reserves the right to cancel a reservation due to heavy rains or 
high winds (over 20 mph).  There is no penalty to the renter.  As the renter you have the right to 
cancel the event in the case of emminent rain (within 24 hours)   Once the unit is delivered, 
if weather conditions worsen, there will be 
no refunds and KidzPlay reserves the right to remove 
the unit from the elements.


How many children can bounce at a time?
            Each unit has its own specific guidelines, but here is a general idea to follow:      
            As a guideline:
                 
ages 2-8.........6 to 8 children
                 ages 9-12.......5 to 7 children
                 ages 13-up.....4 to 6 children
              Of course this is just a guideline to follow, the largest determining factor is the child's
              size.  Keep in mind it is safest to keep compatible  sized children in the unit at the same time. 
              This is a rule that KidzPlay follows very closely.   Different sized children must not be mixed.

        

 Tell me about the different tattoo parties you offer.

          Both the airbrush tattoos and the glitter tattoos are for all ages to enjoy.  Both will last for approximately seven days.  They are both waterproof.  An artist comes with both to do the work so you can just sit back and enjoy!

Can we use the bounce house in the rain? 

      Absolutely not.  It is extremely dangerous to use any equiptment that requires electricity in the rain.  The unit must be dropped (elec turned off) should a rain storm or heavy winds push through the area.


Do you secure your units?

    This is a MUST!  We either stake the units securily to the ground or use sandbags in each corner to secure them.  Should winds in excess of 20 mph push through the area it is absolutely necessary to drop the unit (turn power off) until the bad weather passes.
      


      




   

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